Simple Return Policy of Sedar Blinds UAE

Each order is properly made and checked for delivery and installation. Product descriptions, size, color, fabric options, and customization are checked for accuracy to minimize mistakes and enhance customer satisfaction.

For custom blinds or made-to-measure blinds, it is advised that customers check the measurements and product specifications as well as the order information before placing an order.

Most blinds and window treatments are customizable to the size, material, and design the customer chooses. Once production begins, it’s difficult to return and exchange custom products because of this process.

This includes:

• Motorized blinds
• Blackout blinds
• Roller blinds
• Office blinds
• Custom blinds
• Roman blinds
• Wooden blinds

If a manufacturing defect, damage, or incorrect product issue is found, however, support will be offered to correct the issue appropriately.

If a damaged, defective, or incorrect product is delivered, installed, or received by the customer, it should be reported within a reasonable time frame after delivery or installation. We also request that you send us the pictures and short videos.

If verified, solutions can be:

• Replacement of the damaged blinds.
• Repair service.
• Replace part or all as necessary.

The goal is to give a real and easy solution, keeping the quality standards.

If non-customized accessories or eligible standard products are requested to be returned, the following may be considered:

• No use or damage to the blind.
• Original packaging is available.
• Return request is during the return period.
• No changes or additions made to the item.

Blinds that are returned must be checked prior to the approval of any exchange or refund.

Professional installation services are precisely planned to ensure correct installation and ease of use for the customer. Installation is typically not refundable after the process. The support team will identify and modify the problem if any problems occur during the installation.

If possible, refunds are paid back through the same payment method as the initial payment. The Processing time may vary depending on the banking systems, payment providers, or payment methods. Refunds will be dealt with based on the condition of the blinds, upon inspection, and the ability to return this item under this policy.

If you’re returning, consider who will be picking up the shipping bill. We’ve created a fair plan for this as well:

Should there be any problem in the delivery or installation, we will be responsible and will bear any shipping charges.

If the situation happens due to a change of mind, after delivery/installation, the customer will be responsible for shipping costs.

At Sedar Blinds, our customer satisfaction is key in the shopping and installation process. All returns, exchanges, and queries about the order are handled professionally with clear communication and real support. The goal is to give transparency, consistency of product, and a seamless shopping experience to residential and commercial customers throughout the UAE.